Shipping Policy

We only deliver to NZ addresses! If you'd like to buy something to send to someone located in NZ, enter the NZ address in the Shipping field during checkout. Your international address should be used in the Billing field.

  • Deliveries to non-rural regions of NZ are only $7.50! Plus, you can take advantage of a flat rate shipping fee of just $9.50 to rural locations - and if any unpaid shipping costs arise, you'll be conveniently invoiced.
  • Saturday delivery subject to availability

Your order will ship in 1-2 biz days after payment is received. Although we'll track your parcel for you, no guarantees can be made on the delivery timeframe due to external factors impacting couriers. You'll be given a tracking number so you can follow your package's journey.

Return Policy

We will fulfill our responsibility under the Consumer Guarantees Act covering flawed/damaged goods. Refunds will be fully granted in these circumstances.

Love your purchase or get a refund/exchange within 15 days! Your item must be unused/undamaged in its original packaging to be eligible for return.

Returns shipping costs are yours to bear; we suggest track & trace on all return parcels for peace of mind.

We'll take care of the refund shortly after receiving your return. The wait time is usually just a few days for it to appear in your account.